Terms & Conditions.
Terms & Conditions
Please read these Terms and Conditions carefully before making a booking with Princess Impersonations. By paying your deposit you confirm that you have read, understood and agreed to all terms set out below.
1. About Us
Princess Impersonations is a professional princess and character entertainment company based in Manchester, serving all areas of Greater Manchester. We have been providing magical experiences at parties and events since 2010 and hold Public Liability Insurance for your complete peace of mind. Our characters are performed by professional, trained entertainers and are based on classic fairy tales.
IMPORTANT: Princess Impersonations characters are based on classic fairy tale characters. We are in no way affiliated with, endorsed by, or associated with The Walt Disney Company, any theme park or any other licensed character company. No copyright infringement is intended.
2. Booking & Payment
Securing Your Booking
✦ A non-refundable deposit of 50% of the total package price is required at the time of booking to secure your chosen date, time and character. Your booking is not confirmed until this deposit has been received.
✦ Your date and time slot will be held provisionally for 24 hours following your enquiry. If a deposit is not received within this time, the slot will be released without notice.
✦ The remaining balance is due no later than 2 weeks (14 days) before your event date. Failure to pay the remaining balance by this date may result in your booking being cancelled with no refund of the deposit.
✦ For bookings made within 7 days of the event date, full payment is required at the time of booking.
Payment Methods
✦ All payments must be made via bank transfer. Payment details will be provided at the time of booking.
✦ We are a cashless company. We do not accept cash payments on the day of the event. Handling cash at parties risks disrupting the magic we work so hard to create.
✦ A late payment fee of £10.00 will be applied to any outstanding balance not received by the due date.
3. Cancellations & Amendments
Cancellations by the Client
✦ All deposits are strictly non-refundable, regardless of the reason for cancellation.
✦ You have 24 hours from the time of making your booking to cancel without financial penalty beyond the loss of your deposit.
✦ Where a full payment has been made and cancellation is requested more than 14 days before the event, a partial refund of the balance (excluding the deposit) may be considered at our discretion.
✦ Cancellations made within 14 days of the event date are non-refundable in full.
✦ Where possible and subject to availability, we will endeavour to reschedule your booking to an alternative date. Any reschedule request must be made at least 7 days before the original event date.
Cancellations or Changes by Princess Impersonations
✦ In the very rare event that Princess Impersonations must cancel your booking for reasons within our control, a full refund of all payments made will be issued.
✦ In the event of illness or unforeseen circumstances affecting the allocated performer, we reserve the right to substitute the performer with another equally trained and qualified member of our team. The character booked will remain the same.
✦ Where a character is unavailable for any reason, we will contact you as soon as possible and offer an alternative character or a full refund.
Amendments
✦ Any changes to your booking (date, time, venue, character) must be requested as early as possible and are subject to availability. We cannot guarantee that all amendment requests can be accommodated.
4. Our Performers
✦ Princess Impersonations is proud to have a team of professional, highly trained performers. All characters are portrayed by more than one performer and you are booking the character, not a specific individual.
✦ If your child has previously met a specific performer and you wish to request the same performer for character consistency, please inform us at the time of booking and we will do our very best to accommodate this. We cannot however guarantee the availability of any individual performer.
✦ In very rare circumstances, we may need to change the character or performer at short notice. We will notify you as far in advance as possible and offer suitable alternatives.
✦ All of our performers are DBS checked and trained professionals. Our company holds full Public Liability Insurance.
✦ Our performers stay in full character throughout the duration of the performance to ensure the most authentic and magical experience for your children.
5. On The Day — Your Responsibilities
Arrival & Access
✦ Your performer will contact you by telephone when they arrive outside your venue. Please ensure your phone is switched on and accessible in the lead-up to your booking time.
✦ We always aim to arrive at or before your agreed start time. Please allow a grace period of up to 15 minutes for your performer to arrive, as they may be travelling directly from a previous engagement. In the event of any significant delay, you will be contacted promptly.
✦ Please provide clear and detailed instructions on how to access your venue, including any entry codes, specific doors or access routes.
✦ We ask that your guests arrive at least 15 minutes before our performer to ensure nobody misses the magical entrance.
Parking
✦ Please ensure a suitable parking space is available as close to the venue as possible. Our performers may have a significant amount of equipment and costume to carry.
✦ If parking at your venue requires payment, this cost is the responsibility of the party organiser and must be communicated to us in advance.
✦ If our performer is unable to access your venue due to insufficient or restricted parking, we reserve the right to cancel the booking without refund. Where possible, we will make every effort to rearrange.
Venue & Environment
✦ Please ensure a safe, clean and appropriate space is available for the performer to carry out the entertainment. We require a clear indoor area where possible.
✦ For outdoor parties, a suitable sheltered area must be provided. Our costumes, wigs and equipment are not suitable for use in heavy rain, strong winds or extreme weather conditions.
✦ We kindly ask that bouncy castles are deflated and loose balloons removed for the duration of our performance. Both can be highly distracting for younger children and may significantly impact the quality of entertainment we are able to deliver.
✦ We are unable to perform at events where another entertainment company is present, unless this has been agreed with us in writing prior to the booking.
Children's Safety & Behaviour
✦ Princess Impersonations performers are entertainers, not childminders. The party organiser is responsible for the welfare, supervision and behaviour of all children at the event at all times.
✦ The performer must never be left alone with children. Please ensure a sufficient number of responsible adults are present throughout the performance at all times for safeguarding purposes.
✦ Children must not pull on costumes, wigs or props. Any damage caused to our costumes or equipment as a result of mishandling or negligence may be charged to the party organiser.
✦ If any child at your event appears unwell, our performer reserves the right to refrain from close contact for the safety of both the performer and the other children attending.
✦ Princess Impersonations operates a zero tolerance policy towards any form of inappropriate, threatening or abusive behaviour directed at our performers. Should our performer feel unsafe or be treated disrespectfully at any point, they reserve the right to leave immediately. No refund will be issued in these circumstances.
6. Guest Numbers
✦ Our standard packages are designed for a maximum of 25 children. This is in line with health and safety guidelines and ensures the best possible experience for every child.
✦ If you expect more than 25 children to attend, please inform us at the time of booking as an additional performer or assistant may be required at an extra charge.
✦ Failure to notify us of significantly higher guest numbers in advance may result in a modified or reduced performance. No refund will be issued in these circumstances.
7. Photography & Promotional Use
✦ We love to see the magic we create and regularly share photographs and videos from our events on our social media channels and website for promotional purposes.
✦ By booking with Princess Impersonations, you agree that photographs and/or video taken at your event may be shared on our social media channels, website and promotional materials, unless you inform us in writing prior to your event that you do not consent to this.
✦ It is the responsibility of the party organiser to inform us if any child attending the event must not be photographed or included in any promotional content, and to obtain the appropriate permission from parents and guardians of all attending children.
✦ No images or content belonging to Princess Impersonations may be reproduced, copied or used without our prior written permission.
8. Activities, Glitter Tattoos & Products
✦ Our packages include a range of activities which may include, but are not limited to, games, singing, storytelling, glitter tattoos and nail painting.
✦ It is the responsibility of the party organiser to inform us in advance of any allergies, skin sensitivities or medical conditions that may affect any child's ability to participate in activities, including reactions to glitter, nail varnish or any other products used.
✦ By allowing a child to participate in activities involving glitter tattoos or nail varnish, the party organiser confirms that appropriate consent has been obtained.
✦ The performer will use their professional judgement to adjust or substitute activities based on the age of the children, available space, time constraints and the group's responses. This is at the sole discretion of the performer.
9. Travel & Coverage
✦ Princess Impersonations covers all areas of Greater Manchester. Our standard package prices include travel within this area.
✦ Bookings outside of Greater Manchester may be considered and will be subject to a travel surcharge. Please contact us to discuss your requirements.
10. Liability
✦ Princess Impersonations holds full Public Liability Insurance.
✦ Princess Impersonations accepts no liability for any personal injury, loss or damage sustained at your event, except where this is caused directly by the negligence of our performers.
✦ We accept no responsibility for any children or adults who have not been properly supervised by a responsible adult at the event.
✦ Princess Impersonations cannot be held responsible for any circumstances beyond our reasonable control that prevent or affect the delivery of a booking, including but not limited to extreme weather, road closures, accidents or illness.
11. Complaints & Feedback
✦ We take all feedback seriously and strive to ensure every booking exceeds your expectations.
✦ Any complaints must be raised with us in writing within 7 days of your event by emailing princess.impersonations@yahoo.co.uk. We will acknowledge and respond to all complaints within 5 working days.
✦ We are unable to consider complaints raised after this period.
12. Copyright Disclaimer
Princess Impersonations wishes to make clear that all of our characters are based on classic fairy tales and are entirely original creations. We are in no way affiliated with, endorsed by, associated with, or representing The Walt Disney Company, any theme park, or any other licensed entertainment company. No copyright infringement is intended. Our characters exist as independent, original fairy tale interpretations.
13. General
✦ These Terms and Conditions are governed by the laws of England and Wales.
✦ Princess Impersonations reserves the right to update or amend these Terms and Conditions at any time. The version in force at the time of your booking will apply.
✦ These Terms and Conditions do not affect your statutory rights as a consumer.
Get In Touch
If you have any questions about these Terms and Conditions or your booking, please don't hesitate to contact us:
Telephone / Text: 07544 532018
Email: princess.impersonations@yahoo.co.uk
Website: www.princessimpersonations.co.uk
Opening Hours: Monday – Sunday: 9am – 8pm
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